Last updated: September 2025
We accept returns within 30 days of the delivery date. To be eligible for a return, items must meet the conditions outlined below.
To initiate a return, contact us at support@integritysolarsupply.com or +1-859-747-1623 with your order number and the reason for the return. We will provide a return authorization and shipping instructions. Do not send items back without first obtaining a return authorization.
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, or damaged in transit). For large or heavy items, contact us for return shipping arrangements.
A 15% restocking fee may apply to large equipment and battery systems returned in resalable condition. This fee covers inspection, testing, and repackaging. The restocking fee does not apply to returns due to our error or defective products.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds are processed within 5-7 business days to the original payment method. Shipping charges are non-refundable unless the return is due to our error.
If your product arrives damaged, contact us within 48 hours of delivery with photos of the damage. We will arrange a replacement or full refund at no cost to you.
If you receive an incorrect item, contact us immediately. We will arrange for the correct item to be sent and provide a prepaid return label for the incorrect product.
Orders can be cancelled within 24 hours of placement, provided the order has not yet shipped. Contact us as soon as possible at +1-859-747-1623 or support@integritysolarsupply.com to request a cancellation.
Products that fail due to manufacturing defects after the return window may be covered under the manufacturer's warranty. Contact us for warranty claim assistance and we will help coordinate with the manufacturer.
For return questions, contact us at: