Last updated: September 2025
Integrity Solar Supply LLC offers free shipping on all orders within the United States. There is no minimum purchase requirement. All shipping costs are covered by us.
We currently ship to all 50 United States only. We do not offer international shipping at this time. For international inquiries, please contact us at support@integritysolarsupply.com.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive an email with a tracking number. You can use this number to track your package through the carrier's website.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you need to change your shipping address after placing an order, contact us immediately at +1-859-747-1623 or support@integritysolarsupply.com.
If your order arrives damaged, please contact us within 48 hours of delivery at support@integritysolarsupply.com with photos of the damaged packaging and product. We will work with the carrier to file a claim and arrange a replacement or refund.
If your package is marked as delivered but you cannot locate it, please check with neighbors and household members first. If the package is still missing, contact us within 5 business days and we will initiate a carrier investigation.
Solar battery storage systems and commercial-grade equipment may ship via freight. Freight deliveries may require a signature upon delivery. For freight shipments, the carrier will contact you to schedule a delivery appointment. Please ensure someone is available to receive and inspect the delivery.
For any shipping questions, contact us at: